Minneapolis-St. Paul was the highest-ranked main airport in buyer satisfaction for the 12 months that led to July, in response to J.D. Energy’s 2022 North American Airport Satisfaction Research.
In the meantime, total buyer satisfaction at airports plummeted as a mass return to the skies and operational disruptions prompted crowding.
On J.D. Energy’s 1,000-point scale, North American airports averaged 777 factors, down from final 12 months’s file excessive of 802 factors. The determine can be decrease than 2020’s common of 784 factors.
Michael Taylor, journey intelligence lead at J.D. Energy, stated that growing traveler frustration is prone to proceed into 2023.
“In some methods, it is a return to regular as bigger crowds at airports are inclined to make vacationers extra frazzled,” he stated.
“However in circumstances the place parking heaps are over capability, gates are standing room solely and eating places and bars aren’t even open to supply some reprieve, it’s clear that elevated capability in airports cannot come quickly sufficient.”
The J.D. Energy research was based mostly on responses from greater than 26,000 U.S. and Canadian residents who had flown inside 30 days of being questioned. Flyers ranked Minneapolis-St. Paul their favourite amongst main airports with a rating of 800 factors. San Francisco with 796 factors, and Detroit and New York JFK with 791 factors apiece, took up the following spots.
On the backside of the listing amongst main airports was Newark, which scored 719 factors, far under the 751 factors of the following worst performer, Chicago O’Hare.
Tampa topped the rating with 846 factors amongst second-tier North American airports, whereas Philadelphia recorded the bottom satisfaction rating in that class.
In J.D. Energy’s medium-sized class, Indianapolis took prime honors with 842 factors, whereas Burbank introduced up the rear with 763 factors.